FAQ

Products

How realistic it is?

You will be impressed, beleive us.
The feel, the trouch, a visual delight for an every day use or dispaly.

What materials are the products made of?

The ultra realistic feet are made of premium body safe liquid silicone and hand painted.

Is it safe to use for penetration?

Those products have been designed with use in mind. For models having holes, we receommend the use of condoms or lubricants to have the best experience.

Can i make my own model?

Unfortunately, we can't provide custom made service at this stage.

Order

How do i place an order?

1) Visit the product page of the product you want to buy

2) Select your variant & quantity

3) Click “Add to Cart” button. You will be redirected to the cart page (Top right corner of your screen)

4) On the cart page, click on the “Proceed to checkout” button. You will be redirected to the checkout page

5) On the checkout page, please fill your billing / shipping details and click on “Place order"

What happens after i order?

1) After your payment has been confirmed you will receive a confirmation email for your order.

2)The parcel should ship between 3 to 15 business days depending on the products and the quality grade choosen.

3)When your order will have shipped, we will send you a tracking number (For shipping times check SHIPPING section below)

At any time during the ordering process, you can send us an email if you have any questions regarding your order. We will be very glad to help you in any way we can!

Can i change my order?

Yes, we accept any changes to an order under 12 hours. Please note that if you need to make any changes to your orders, please contact our Customer Service.

Can i cancel my order?

Yes, if cancelation request is sent by 12 hours of order, no question asked.

Can i return an item?

Due to the nature of the item ordered, we do not accept returns. If you have any issues, please contact our customer service for assistance.

How can i get a refund?

If you order has not arrived under 60 days, you will get a full refund. Until then, we will do our best to deliver it. If your item arrived damaged, please refer below.

One of my purchase arrived broken, what to do?

We can fix this - Please don’t let this damage your opinion of us!

We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at oxy-shop tends to feel a little broken when it does happen. If an item arrives defective, please send pictures to our customer service email. We will inspect the damages refund you or resend you a brand new one. 

Please note that you must notify us within 48horus of receiving the damaged product. We do not refund or replace items broken while in use.

Payment

What are your payment options?

We accept all major credit/debit cards (Visa, Master Card, American Express, and Discover) & PayPal.

Payment privacy

Want to keep your feetpreferences our little secret? Well, all that you’ll find detailed on your receipt and bank statement is “Creative ground ltd”, our limited company name. We like to keep things on the down-low!

What is the store currency? Can i pay in another currency?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when the customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

Shipping

Is the delivery discreet?

Your secrets are safe with us.

We promise that whatever you order will be just between us (and anyone you choose to share it with). There'll be no tell-tale signs of what's inside your package when it is delivered. In fact, the majority of items are boxed for optimum discretion, privacy and to give your package the protection it deserves. However, in cases where this is not possible we will use high strength, weather resistant, burst and puncture proof bags, to ensure that your secret never gets out!

What is the production/shipping time?

This depends on the shipping method, the quality grade you choose, and the destination country.
Standard shipping goods take an average of 8-15 working days to arrive. 

Express Shipping option, goods take an average of 3-7 working days to arrive. 

This is excluded of production time which varies from 3 to 15 days.

Can i change my shipping address?

If you need to make any changes to your shipping address, please contact our Customer Service team within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to us.

NOTE: To all customers that provided a shipping address different to their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Can i deliver to a PO box?

You can opt to have your package delivered to a Post Office branch near you. This is ideal for anyone who knows they are unlikely to be home when their package is delivered; collect your parcel at a time to suit you from a convenient Post Office branch. Your package will be delivered and stored in the same discreet and plain packaging.

How do i know my items have been shipped?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

My tracking shows only "parcel information received"

It means we have registered the parcel for departure - The tracking gets activated once physically departed.

Where are the items shipped from?

Stock orders are send from the US, custom made products are dispatched from HK.

How do i track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use the following links to track down your parcel(s).

https://www.aftership.com/couriers/4px

https://www.dhl.com/us-en/home.html 

https://www.17track.net/

https://www.usps.com/(for US customers only)

Custom Duties

Your parcel may be winging its way to you at full speed, but you'll be the one flying high when it arrives! It is, however, our duty to inform you that any Customs or import taxes are your own responsibility and, unfortunately, we have no control over them. If Customs choose that your order is not permissible, the item(s) can be seized and unfortunately in this case we cannot offer you a refund. But, don't dismay; your package will not specify any details with regards to its contents. So, why not go overboard and order something really naughty?